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How do I place an order on your website?

Placing an order is simple. Browse our collection, choose your favorite item, customize it if needed, and add it to your cart. Then, proceed to checkout, fill in your shipping and payment information, and confirm your order. You’ll receive an email confirmation once the order is successfully placed.

Is it safe to use my credit/debit card on your website?

Absolutely. Our website uses advanced SSL encryption to ensure the security and confidentiality of your personal and payment information.

What shipping options do you offer?

We offer various shipping options to meet your needs, including standard, expedited, and express shipping. The available options and their respective costs and delivery times are detailed at checkout.

How can I track my shipment?

Once your order is shipped, you will receive an email with a tracking number. You can use this number on our website or the carrier's website to track your shipment’s progress.

Can I change my shipping address after placing an order?

If your order hasn’t been shipped yet, we may be able to change the shipping address. Please contact us as soon as possible with your order number and the new address.

How do I initiate a return or exchange?

To initiate a return or exchange, please contact our customer service to request a Return Merchandise Authorization (RMA) number. Follow the instructions provided to send your item back to us.

How long does it take to process a return or exchange?

Once we receive your returned item, it typically takes 5-10 business days to process a return or exchange. Refunds will be issued to the original method of payment.